Messages

Threads from members who mix their own hair and scalp treatments at home. Ratios, shelf-life notes, batch photos and the batches that flopped, sorted by the last reply.

Updated after each new reply. Oldest threads stay open for edits.

Messages

Your batch notes belong in the thread, not in a notebook you will lose

When a flaxseed gel sets too thin or a shea whip turns grainy in a warm kitchen, the fix is usually one reply away. Post your ratios, your water source and what went wrong, and someone who has already worked through the same batch will answer. That is the whole point of the messages here.

New here? Start with the welcome thread and a starter recipe matched to your hair type. Prefer to read first? Browse the forum home for open threads on fine versus coily hair and hard water in Gauteng.

Reaching a moderator, and how long a reply takes

Messages on this board go to the same small group of moderators who keep the recipe threads tidy. If a batch went wrong, a swap is unclear or a post needs moving to the right section, send a note and it lands in the queue we check between thread cleanups.

Email the moderators

Best for ingredient questions, storage worries and anything with a photo of your batch attached.

info@jillsorganicformula.com

Call during office hours

For account trouble or a thread that will not load. Weekdays, morning to late afternoon.

+27(51)8431118

Post in the help thread

Public questions often get answered by other members first, which is usually faster than waiting on us.

Address for written post: 313 Kagiso Squares Suite 584, Oliverberg, LP 2743.

Reply times we aim for

  • Ingredient and ratio questions: within one working day.
  • Batch troubleshooting with photos: two working days, longer over weekends.
  • Reports on a thread or a member: same day, we read these first.
  • Account and login issues: within one working day, or call if it is urgent.

Before you write, the answers to most routine questions already sit in the questions page, covering starter recipes, shelf life and swaps when an ingredient runs out. If your question is about how we handle your details, see the privacy policy.

Cookie settingsWe use cookies to keep the site reliable, remember basic choices, and understand which pages are useful. You can accept, reject, or review the settings before continuing.